We have put in place additional measures and Supplementary Terms and Conditions in relation to COVID-19. These detail our health screening and testing processes before you sail to ensure that you do not have COVID-19. You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. We have enhanced sanitation onboard and have made changes so that you can social distance onboard. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. You will be required to isolate onboard in the event that you have (or we suspect that you have) contracted COVID-19. You must have travel insurance which covers your medical care, quarantine and repatriation in the event that you contract COVID-19. We will provide a future cruise credit if you have symptoms of COVID-19 before you sail. We will refund your cruise ticket if you test positive for COVID-19 during the sailing. Governments and public authorities continue to develop their policies and change their rules. Our own processes and procedures change in line with those policies. This means we may need to make changes to your sailing and/or what we require of you before and during your sailing with us. You must comply with our Guest Health, Safety and Conduct Policy while onboard. Please also take note of our Refusal to Transport Policy. We have published an update to our Privacy Policy which details how we will use your personal data as part of the additional steps we are taking in relation to COVID-19.

If you book a Celebrity Cruises cruise-only holiday, fly-cruise holiday or build your own package directly with us, you can have the peace of mind in knowing that we shall have responsibility for the proper performance of all aspects of your holiday.

If you book a Celebrity Cruises cruise via a travel agency, the travel agent’s own booking conditions will apply to your booking, and these Booking Conditions shall also apply to the cruise portion of your booking.

If you book a Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator with whom you book and not provided by us, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel agent or tour operator and not with us as they will be the ‘organizer’ for the purpose of the Directive (EU) 2015/2302 of the European Parliament and of the Council on Package Travel and Linked travel arrangements (“Directive (EU) 2015/2302”), if applicable in your Primary Country of Residence.

Please ensure you obtain a copy of your contract from your travel agent before or at the time of booking. In the event we are found liable to you on any basis, our liability and/or obligations to you or your travel agent will be no greater or different to the liability and obligations we have under these Booking Conditions. In any such situation, we will be fully entitled to rely on all defenses, exclusions and limitations contained in these Booking Conditions as set out below. 

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 as enacted into, where applicable, the law of your Primary Country of Residence by UK The Package Travel and Linked Travel Arrangements Regulations 2018 and/or national laws by EEA member State. Therefore, all bookings will benefit from all EU rights applying to packages pursuant to the applicable law in force at the time of booking. Celebrity Cruises Inc. or RCL Cruises Ltd (as applicable) will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Celebrity Cruises Inc. and RCL Cruises Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. 

Key rights under Directive (EU) 2015/2302 are available for your review at https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302.

It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Health Safety and Conduct Policy (“Guest Conduct Policy”) and other current Policies as notified to you. These Policies are designed to ensure that all guests may participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Celebrity Cruises cruise holiday, including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore excursions and at our private destinations. Please review the Guest Conduct Policy and our other Policies at https://www.celebritycruises.com or contact your local booking office for further details in advance of travel.

1. 1. BOOKING YOUR HOLIDAY

1.1 HOW DO I MAKE A BOOKING?

To book your chosen holiday, contact our Reservations Department, book online at www.celebritycruises-hk.com (for Hong Kong Residents) or visit one of our authorized travel agents. Guests who purchase their holiday via our website, or otherwise, need to ensure that all booking details are correct at the time of booking, as amendment or cancellation charges may apply to any components that are requested to be changed afterwards, due to any error or omission made by you. When booking with us you must agree that you have read, understood and are bound by these Booking Conditions as applicable at the time of booking.

You must pay a deposit (which may be non-refundable) per person (or full payment if booking within 90 days) at the time of booking. This deposit amount also applies to consecutive cruises, and we only take one deposit per person for the whole trip. Please speak to your travel agent for further details.

If you add flights, hotels, transfers, insurance or other components to your holiday, you may be required to pay a higher non-refundable deposit to secure such additional components. Any increased non-refundable deposit payment required will be advised to you at the time of booking.

Please note you may book a future cruise whilst onboard one of our ships, using our Celebrity Future Cruise option programs. Please see the onboard sales consultant for full details. Terms and conditions apply for Celebrity Cruise Now & Cruise Later bookings, so please ensure you check your confirmation invoice carefully at the time of making a booking. There may be an exception to our standard transfer fees (see section 1.11) for onboard bookings, please ask for further details onboard.

Any bookings made onboard will be subject to these Booking Conditions. Your full name, including any middle names, as it appears on your passport, as well as your date of birth, must be given at the time of reservation. Please note that any payment you make to www.celebritycruises-hk.com using a debit or credit card will be settled via a bank in the Hong Kong. Please refer to the terms and conditions of your debit or credit card for details. For guests making bookings onboard any of our ships, different deposit policies may apply. Full details will be provided at the time of booking.

1.2 HOW WILL MY HOLIDAY BE CONFIRMED?

Providing your chosen holiday is available, you have completed the booking process, agreed to our Booking Conditions and we have received all appropriate payments, we will send our confirmation invoice to you (if booking direct) or your travel agent). Please note it may not be possible to confirm your flight details at this point. If so, these will be confirmed to you at a later date. A binding contract between us only comes into existence when we send out our confirmation invoice to you or your travel agent. A contract will exist at this point, even if we are unable to confirm your flight details at that time. This invoice will show the remaining balance due on your holiday and also your flight details (where applicable and/or available).

Please note that in cases where a pricing or information error has occurred, no binding contract will exist between us. Therefore, please check all details are correct as soon as you receive your confirmation invoice, electronic cruise documents, flight tickets, Bonding Certificate (where applicable) and any other documents from your travel agent or us. If any details appear to be incorrect, you must immediately inform your travel agent or our Reservations Department if booking direct, in any event within 14 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets, and within 5 days for flight tickets and e-tickets, as it may not be possible to make changes later. We cannot accept any responsibility if you do not tell us about any mistake in any document issued within these applicable timeframes.

Once your flight tickets have been issued, you must travel as per the itinerary in sequence as originally booked. Any flight sector not used will invalidate the ticket and the rest of the itinerary will automatically be cancelled.

1.3 WHAT INFORMATION MUST I PROVIDE, AND WHY?

From time to time we may be required to collect personal information relating to you and your party to pass on to applicable immigration authorities and/or government bodies, and air carriers. We may also need to pass the information you give us at the time of booking or later to the various suppliers who provide the elements which make up your holiday. You must provide us with any personal information legitimately requested by us at the time of booking your cruise or where requested later, by the date we require you to provide that information. This information includes certain data set out in your passport, emergency contact information and insurance details. We will inform you at the time of booking, or as soon as we become aware of the exact details required and the date that we require the information. We strongly recommend you visit our website and submit these details via your online account.

By providing us with the details requested under these Booking Conditions, you consent to the sharing of your personal data with third parties including where necessary the transfer of your personal data outside the European Economic Area for the purpose of fulfilling your holiday contract.

If you fail to supply the details requested, both fully and accurately, within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation by you of your holiday, or you may not be permitted to board your cruise ship and/or outward and/or return flight. We will not accept any liability in this situation, and we will not pay you any compensation or make any refunds. You will be responsible for your resulting onward/return travel arrangements. If failure to have this information results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for re-imbursing us accordingly. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time-limits we specified to you. Please also see our Privacy Policy at https://www.celebritycruises.com.

CRUISE CHECK-IN

We strongly recommend you check-in for your cruise at https://celebritycruises.com to submit these details. Providing this information online and prior to your cruise will significantly speed up your check-in process and you will be able to board the ship sooner and avoid any possible delays and queues at the cruise terminal. If you have not completed online check-in, you will be required to complete this process at the pier no later than two hours prior to the published sailing time. If you are unable to complete the online check-in process and print your Xpress pass, this may be due to an outstanding balance on your booking. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in. All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. If you do not have access to the Internet, please see your travel agent or contact our Reservations Department if you have a direct booking. They will advise you on how this information can be provided or verified. Our procedures may change, and we will inform you of any changes at the time of booking or as soon as possible thereafter.

FLIGHT BOOKINGS

At the time of issue of these terms and conditions EU airlines are required to pass certain personal information relating to passengers (principally, but not exclusively, information on the data page of a passenger’s passport) to the US Authorities as well as applicable authorities in other countries where you are travelling in advance of the date of any flight booking. While we may obtain some of the information that we require from you at the time of booking, we also require that you provide us with certain additional personal information within specific time limits. We strongly recommend that you supply the personal details for all guests (including full names, dates of birth and passport details) through our online Check-In process as soon as possible after the booking is made, as this will help us ensure we can issue all flight and accurate details within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. Where this happens because of your failure to fully comply with such obligations we cannot accept any liability to you or any of your party and we will not pay you any compensation or make any refunds to you or your party in such circumstances and you will be responsible for your own onward/return travel arrangements. Further, if such failure to provide this information results in fines, surcharges or other financial penalty being imposed upon us, you will also be responsible for reimbursing us.

1.4 WHEN IS THE BALANCE DUE?

We must receive the balance of the cost of your booking no less than 90 days prior to departure. If you book within 90 days or less before departure, you must pay the total holiday cost at the time of booking. If we do not receive all monies due to us in full and on time (including any surcharge where applicable), we shall cancel your holiday due to non-payment. In this case, you will have to pay cancellation charges as set out below (see section 1.10). If you use your credit or debit card to pay us directly for your cruise, please be aware that we may process that transaction via a bank in the Hong Kong and your card issuer may choose to charge you a foreign processing fee. We advise you to check the terms and conditions of such foreign transactions with your card issuer in advance of making a payment to us.

1.5 WHAT HAPPENS TO MONEY PAID TO A TRAVEL AGENT?

Except for flight inclusive bookings, all monies paid by you to one of our authorized travel agents for your holiday with us will be held by the travel agent on your behalf until we issue our confirmation invoice. After that point, your travel agent will hold the monies on our behalf until they pay them to us. For flight inclusive bookings, all monies paid to such authorized travel agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. If you are unable to complete the online check-in process and print your barcode Xpress boarding pass, this may be due to an outstanding balance on your booking. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, to ensure full payment for your booking is received and you can then complete online check-in.

1.6 WHAT DOES THE PRICE INCLUDE?

All prices quoted in our brochure or on our website are per person in Hong Kong Dollars (including taxes and fees) and are based on two people sharing the advertised stateroom category. “All Included” pricing packages apply to sailings booked, excluding Galapagos cruises, in an inside, ocean view, veranda, Concierge Class, or AquaClass® stateroom (“Eligible Bookings”). All guests in an Eligible Booking who choose the “All Included” pricing package will receive a Classic Beverage Package and Gratuities Included** and an unlimited Surf Internet package. Eligible Sailings listed at www.celebrity.com. .. All guests in the same stateroom must select the same pricing package at the time of booking. Promo codes are not required. Amenities will be added to Eligible Bookings within 30 days prior to sailing. All guests with an Eligible Booking in The Retreat will receive Premium Beverage Package, Gratuities Included**, OBC and an Unlimited Stream Internet Package, for all guests in the stateroom. OBC amount varies by length of sailing: US$200 per person for 1-5 night sailings, US$300 per person for 6-9 night sailings and a value of US$400 per person for 10 night or longer sailings at no additional charge.

Guests’ onboard account will be credited with an OBC based on the rate chosen and length of sailing. OBC has no cash value, cannot be used in an onboard casino, is applicable to cruise only, non-transferable, is not redeemable for cash, and will expire if not used by 10:00 PM on the final night of the cruise. Gratuities Included** will be applied to the reservation within 10 days of booking date.

Guests with internet packages will receive instructions for internet access in their staterooms on the first day of the cruise. Xcelerate Stream Package includes high-speed internet with the ability to message or video chat, browse the web, send emails, post on social media, and access streaming video and music. Xcelerate Surf Package includes basic internet service allowing web browsing, email access and text messenger services.

The Classic and Premium Beverage Package is available for selected drinks only, and does not include room service, in-stateroom purchases, mini bar items or souvenir glasses. Optional gratuities may apply to certain on-board purchases (such as spa, specialty dining and drinks above the package amount – see below) and are not included in the Gratuities Included** offer.

The Classic Beverage Package includes all Carbonated Drinks, Bottled Water, Juices including Apple, Cranberry, Orange, Lemon, Grapefruit, Premium Coffees and Teas as well as beer, spirits, cocktails and wines by the glass up to US$10 per serving. Bottles of wine are not included.

The Premium Beverage Package includes All Carbonated Drinks, Premium Bottled Water, Freshly Squeezed and Bottled/Canned Juices, San Pellegrino, Red Bull, Vitamin water, Honest Iced Teas and Premium Coffees and Teas as well as beer, spirits, cocktails and wines by the glass up to US$17 per serving. Bottles of wine are not included.

Please visit www.celebritycruises.com/things-to-do-onboard/onboard-packages/beverage-packages for further information on available beverages and full restrictions. Please drink responsibly.

Some elements of your holiday, including what is and is not included in the price will vary by itinerary. For example, what is and is not included in the price of a cruise holiday on Celebrity Flora, Celebrity Xpedition, Celebrity Xperience and Celebrity Xploration may differ slightly from the information set out below and you should ask your travel agent or go to www.celebritycruises.com for further information. However, generally cruise only prices include the following where applicable: full board accommodation, entertainment* on board ship; and all relevant taxes excluding those set out below.

The price does not include flights, and unless otherwise agreed, shore excursions and personal expenses (for example, laundry charges, health and beauty treatments, hairdressing, telephone calls, Internet etc.); hotel meals onshore (unless otherwise stated); transfers to and from the ship or any other transfer arrangements; travel insurance; service charges, anything else which is not specifically mentioned as being included in the price.

*A charge may be made for some entertainment activities onboard.

**Gratuities Included provide for stateroom, waiter, assistant waiter, and headwaiter gratuities in the amount suggested by Celebrity’s guidelines.

We reserve the right to add a fuel surcharge when making a booking, to reflect the cost of fuel or other power sources. We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. See section 1.9 for further details relating to the limits of any price variation.

1.7 What are “from” prices?

The prices we publish are ‘from’ prices. Fly/cruise package pricing is based on the lowest fare available at the time of going to print from a local departure airport (which may be a regional airport and/or indirect flights). Please contact our Reservations Department, your travel agent or cruise specialist for further details. The ‘from’ cruise fare prices are calculated using the lowest stateroom category available, and this pricing may not be available on all sail dates shown. Prices will vary by ship, itinerary, sailing dates, stateroom category and additionally departure airport if you purchase a standard fly/cruise package. Prices may change at any time, please contact your travel agent or our Reservations Department directly.

1.8 WHAT IS A ‘GUARANTEE’ (GTY) BOOKING?

From time to time, we may (at our discretion) offer you the option of making a ‘Guarantee’ (GTY) booking. This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the port. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. The benefits to you of a GTY stateroom are that, after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. In any event, you are ‘guaranteed’ the minimum category of stateroom we agree to offer at the time of booking. If you have a specific requirement regarding your stateroom, or stateroom location, or are travelling with family or friends, (especially children) you want to be near, then we suggest you do not book a GTY. At times, we may offer promotional GTY offers. Such promotional GTY categories are defined as follows:

W         Suite

XA        Aqua Class® stateroom

XC        Concierge Class stateroom

X          Veranda stateroom

Y          Ocean View stateroom

Z          Interior stateroom

Please note: If you book 2 or more consecutive cruises and either one or all cruises are booked under a GTY basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises.

1.9 WILL THE PRICE CHANGE?

We reserve the right to increase or decrease the prices of unsold holidays at any time. The price of your chosen holiday will be confirmed at the time of booking. Once the price of your chosen holiday has been confirmed, but no later than 30 days prior to your sail date, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances: if there is a variation in the cost of any transport included in the price (including fuel) and/or in any dues, taxes or fees payable for any services (for example, where landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease, or our costs increase or decrease as a result of any adverse or favourable changes in the exchange rates which have been used to calculate the cost of your booking or charges of any sort).  Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. If any surcharge is greater than 8% of the cost of your holiday (excluding any amendment charges), and we advise you in writing no later than 20 days prior to the start of your holiday, you will be entitled to choose one of options (A), (B) and (C) as set out in section 5.5.  We will tell you about any increase in the cost of your cruise by sending you or your travel agent a surcharge invoice. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (B) or (C) as set out in section 5.5 below, failing which we shall deem you to have accepted the change and will invoice you accordingly for such additional costs and indicate the time period to make such additional payment. If you do not tell us in writing that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever comes first. We will not levy a surcharge within 20 days of the start of your holiday. We guarantee that these are the only circumstances in which our prices will be increased after confirmation and that in any event we will not ask you to pay more within 30 days of departure. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday travel due to contractual and other protection in place. A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. Please note changes and errors occasionally occur. We reserve the right to correct errors in both advertised and confirmed prices and we will do so as soon as we become aware of the error. You must check the price of your chosen holiday at the time of booking. Please note: any changes you make to your booking may result in a change in price explained in section 1.11.

1.10 IF I HAVE TO CANCEL MY CRUISE HOLIDAY, WILL I RECEIVE A REFUND?

If you or anybody travelling with you wishes to cancel either your/their holiday booking, you must contact us (if booking direct) or your travel agent and give notice in writing using registered post or e-mail to ensure safe receipt of the cancellation notice. The holiday booking will only be cancelled on the date we receive the written notice of cancellation. Please note where your booking has been made via a travel agent, we can only accept their written cancellation of the booking. Insurance premiums and amendment charges cannot be refunded in the event of cancellation. If you cancel you will have to pay the cancellation charges set out below and calculated on the total price of the booking:

For 1-4 Night Cruises   

Days prior to departure Cancellation Charge per person

75 days or more Full Deposit Amount

74-61 days 50% of total price

60-31 75% of total price

30 days or less 100% of total price – No refund

Up to 5 nights or longer cruises (including Cruisetours):

Days prior to departure Cancellation Charge per person

90 days or more Full Deposit Amount

89 - 75 days 25% of total price

74 - 61 days prior to sailing 50% of total price

60 to 31 days 75% of total price

30 days or less   100% of total price – No refund

* Or deposit amount, whichever is greater

** Guests who convert their cruise tours to a cruise only booking within 42 days of the start date of the tour segment of the cruise tour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the cruise tour and/or its length. Contact your International Partner Advocate Celebrity will be incorporating a debit memo process/application for collection of all

Xpeditions Cruises

Cancellation charges are assessed based on days prior to the start of the cruise tour package. Terms & Conditions vary by brand by product.

Celebrity Xpedition

Deposit Amount US$450 per person

Final Payment Due 120 days to sailing

Cancellation Policy

Days prior to departure Cancellation Charge per person

119-89 days to sailing US$450

88-43 days to sailing 50% of total price 

42-22 days to sailing 75% of total price

21-0 days to sailing 100% of total price – No refund

Flora

Deposit Amount US$900 per person

Final Payment Due 120 days to sailing

Cancellation Policy

Days Prior to Departure Cancellation Charges per person

119-89 days to sailing US$900 per person

88-43 days to sailing 50% of total price

42-22 days to sailing 75% of total price

21-0 days to sailing 100% of total price – No refund

Xploration

Deposit Amount US$450 per person

Final Payment Due 180 days to sailing

Cancellation Policy

Days Prior to Departure Day Cancellation Charges per person

179-150 days to sailing  US$450 per person

149-120 days to sailing                  50% of total price

119-90 days to sailing    75% of total price

89-0 days to sailing             100% of total price – No refund

*Please note that certain advertised fares may be offered on a non-refundable basis meaning that irrespective of when you cancel the booking, the minimum cancellation charge will always be the loss of the deposit payment per person. Other terms may also apply to such bookings including, but not limited to, the application of change fees. Marketing literature will indicate where a booking is subject to a non – refundable deposit. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

** Or deposit amount, whichever is greater.

Guests who convert their cruise tours to a cruise only booking within 42 days of the start date of the tour segment of the cruise tour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the cruise tour and/or its length. Contact your International Partner Advocate.

Be advised that any refund due to you shall be paid to you via the original payment method within 14 days of cancellation of any booking. Please refer to section 1.11 when making a significant amendment, within 89 days your departure date as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable.

Please note: The date of departure means the date the arrangements you have booked with us commence. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to your insurance company. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. For guests making bookings onboard any of our ships, different cancellation policies may apply. Full details will be provided at the time of booking. 

Please note: The date of departure means the date the arrangements you have booked with us commence. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) from your credit card issuer, or under the terms of your insurance policy. Claims must be made directly to your credit card issuer or insurance company. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. For guests making bookings onboard any of our ships, different deposits, payment terms and cancellation policies may apply. Full details will be provided at the time of booking.

1.11 CAN I MAKE CHANGES TO MY BOOKING AFTER IT HAS BEEN CONFIRMED?

Should you wish to make any changes to your confirmed holiday, you must notify us in writing or by telephone as soon as possible. Whilst we will endeavor to assist, we cannot guarantee we will be able to meet any such requests.

If you request a change within 90 days of departure, this will be treated as a cancellation of your original booking and cancellation charges as set out in these Booking Conditions will be payable. The changed arrangements will then be treated as a new booking.

For all changes that we consider to be minor changes (such as change of stateroom or name changes on an existing booking by way of example only), outside of 90 days from departure (such as change of stateroom or name changes on an existing booking), an amendment fee of HK$360( US$45) per guest per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Please note, the amendment fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10.

Save where not permitted by applicable law, if you or any of persons travelling with you is prevented from taking the holiday you/they may give your/their place on the booking to someone else (suggested by you). In this situation, we will permit the name change. You must produce documentary proof of the reason for the transfer of your/their booking with the request (e.g., a letter from a doctor etc.). Both the person who was originally due to take the holiday and the person who actually does so must make sure that the administration fee and any additional charges/costs (see below) arising from such a change as well as any amount which is still due to be paid for the holiday is paid as required before any change can be made. For all changes an amendment fee of HK$360 (US$45) per person per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.

1.12 WILL I NEED TRAVEL INSURANCE?

All guests should ensure they purchased appropriate personal travel insurance for their needs before departure. This must include as a minimum cover for the cost of cancellation of your cruise by yourself and also the cost of medical treatment and assistance during and after your cruise including repatriation or quarantine costs in the event of accident or illness. It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. We would strongly recommend that you contact your travel agent or an independent insurance broker for details of suitable policies.

 

2. 2. BEFORE YOU LEAVE HOME 

2.1 ARE THERE ANY PROHIBITED ITEMS THAT I CANNOT TAKE WITH ME?

For the safety of our guests and crew, there are certain items that are not allowed on board. If these are found, they will be confiscated. You must not pack in any luggage or bring on board any item specified as dangerous or illegal (e.g. guns, explosives, drugs, animals, knives (ceremonial or other), drugs, animals, flammable items, etc.). The following items are not allowed on board: illegal drugs and substances; electrical transformers; flammable liquids (including lighter fluid) and explosives, such as fireworks or pyrotechnics; Hookahs and water hookah pipes; Ham radios; electrical extension cords; dangerous chemicals, including bleach and paint; firearms including non-firing weapons and starting pistols including BB guns, air guns, gun lighters, flare guns, gun power, and pellet guns; ammunition, including bullets, shot or missile that can be fired using a propellant; imitation or replica weapons, including decommissioned weapons or those not capable of being fired that are obviously not children’s toys; taser or electronic stun guns; pepper or mace sprays; telescopic or regular batons; martial arts equipment (flails, throwing stars, etc.); compressed gas bottles/cylinders (dive tanks are allowed if they are empty and medical gas bottles are allowed); diver spear gun; fuel of any kind; sharp objects including scissors, knives (ceremonial or other) lockback serrated knives of any length; disguised knives such as belt buckles, flick knives, or hunting knives; axes and hatchets; handcuffs; self-defence items including handcuffs, pepper spray, and night sticks; baseball bats, hockey sticks, cricket bats, bows, and arrows; skateboards and surfboards; candles; incense; coffee makers; clothes irons; travel steamers and hot plates (items that generate heat or produce an open flame including heating pads, and any other item that may create a fire hazard). NOTE: The only exception to this policy are curling irons and hair straighteners. Matches and normal lighters are allowed on board. However, “torch lighters” and novelty lighters that look like guns are not allowed on board. Torch lighters emit a powerful concentrated flame and are therefore prohibited. In addition, we/the airline may specify other items which you must not bring with you and may also refuse to allow you to take on board any item which we/the airline, consider being inappropriate. Please contact the individual airline to confirm their current restricted items, although these are subject to change without prior notification. If we or the Master of the ship have reason to believe that any stateroom may contain any item or substance which should not have been brought on board, the Master or an authorised officer has the right to enter and search the stateroom concerned and seize any such item or substance. Please ensure that any sharp items, including but not limited to scissors, razor blades, nail clippers, tweezers, combs with metal prongs and knitting needles, are packed in your check-in luggage and not your hand luggage due to airport security measures.

2.2 WHAT ABOUT VALUABLE OR IMPORTANT ITEMS?

Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items, important travel and other documents, video/camera/laptop/mobile phone etc.) are carried by hand and not packed in your luggage. Once on board please ensure your valuables are not left unsecured in your stateroom or elsewhere on board the ship. Special care must be taken of such items. For your protection once on board, all valuable and important items should be deposited with the Guest Relations Desk or, in your stateroom mini-safe. You are also strongly advised to take out appropriate and adequate insurance to protect such items. We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk for safekeeping. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see section 5.8) in this situation. So that we may assist as much as possible, you must tell us about the problem as soon as possible. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. The time limits for notifying any loss, delay or damage are detailed in Section 2.3 below.

2.3 WHAT SHOULD I DO IF MY PROPERTY IS LOST, DELAYED OR DAMAGED DURING MY CRUISE?

You must tell us about the problem as soon as you become (or should reasonably have become) aware of it, and in any event within the time limits set out below (whichever is sooner). This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below.) It is our guests’ responsibility to remove all of their belongings from their stateroom when they depart their cruise. If an item is left on board, whilst we will assist you in trying to recover the item, if we are unable to do so, then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. Please note that items left behind may be destroyed. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. The time limits for notifying any loss, delay or damage to us or the supplier concerned, are as follows:

• Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of your departure from the ship or, for other services, whilst using or at the end of using those services.
• Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of your departure from the ship or the end of your using the service in question.

In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. If you can prove that the damage, delay or loss was our fault or the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensate you for the loss or damage you can prove you have suffered as a result, subject to and in accordance with The Athens Convention where applicable. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of stateroom luggage under The Athens Convention. This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. You must also give us details of any relevant insurance coverage you hold. In appropriate cases we are entitled to reduce your claim by the amount received from any/all insurance companies.

2.4 WHAT SHOULD I DO IF MY PROPERTY IS LOST, DELAYED OR DAMAGED DURING AIR TRAVEL?

Any damage, destruction, delay or loss suffered during any travel by air (including the process of getting on and off the aircraft) must be notified to the airline at the time of discovery or, in any event, in writing within 7 days of the end of the flight concerned for damage, destruction or loss or within 21 days of the luggage being made available for you in the event of delay. Guests with flights booked via Celebrity Cruises should also contact our Guest Relations team on board who will be able to assist. The maximum we or the airline will have to pay you in the event of any damage, destruction, delay or loss of luggage or property is the most which is payable under the relevant international convention or regulation. We will only be liable for any air travel that has been booked as part of a standard fly/cruise package or build your own package that incorporates flight services. For most international flights, this will be the Montreal Convention 1999. Where the Montreal Convention 1999 applies, the maximum we or the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention. We and the airline will not be liable to pay any compensation in the case of delay affecting luggage if we or the airline can prove that the airline took all measures that could reasonably be required to avoid the delay or that it was impossible for the airline or its employees to take such measures. In the case of damage, destruction, delay or loss of luggage, if we or the airline prove that the damage, destruction, delay or loss was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his rights, we and the airline will not be liable for the damage, destruction, delay or loss, to the extent that such negligence or wrongful act or omission caused or contributed to the damage, destruction, delay or loss. Subject to the above, we and the airline will only be liable for destruction or loss of, or of damage to, checked luggage on the condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked luggage was in the charge of the airline. However, neither we nor the airline will be liable if and to the extent that the destruction loss or damage resulted from the inherent defect, quality or vice of the luggage. In the case of unchecked luggage, including personal items, we and the airline will only be liable if the damage results from the airline’s fault or that of its employees or agents. In all cases, you must give credit for payments received from any airline or other supplier in connection with your claim. You must also give us details of any relevant insurance coverage you hold. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance companies.

 

2.5 WHAT IS MY LUGGAGE ALLOWANCE?

The maximum luggage allowance for guests boarding our ships is 200lbs (90kg) per guest, (with the exception of Celebrity Flora, Celebrity Xpedition, Celebrity Xperience and Celebrity Xploration), however, airlines also impose their own luggage allowance, with which you must also comply, and this is usually less than the cruise allowance. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. We strongly recommend that you check with your airline directly for confirmation of your exact luggage allowance as allowances vary from airline to airline and excess luggage fees may apply. In some instances, baggage allowance can be limited to as little as 15kg. All luggage allowances are subject to variation by the airline concerned and you may be charged additional costs by the airline for excess luggage.

Please note: If you have booked a cruise to the Galapagos Islands onboard a Celebrity Xpedition Class ship, please note that air carriers flying between Quito and Baltra typically limit the baggage allowance per guest to one checked piece of luggage not exceeding 20kgs and a small carry-on bag. The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. All luggage allowances are subject to variation by the airline concerned and you may be charged additional costs by the airline for excess luggage.

Please check with your airline for details. Please note, we reserve the right to strictly enforce the luggage allowance limitation.

2.6 WHAT ARE THE PASSPORT AND VISA REQUIREMENTS FOR MY HOLIDAY?

PASSPORTS

You must have a valid passport which is valid for at least 6 months after your expected return date. All guests should check with the relevant embassy prior to travel for the most up to date information on passenger requirements.

VISAS

There may be a visa requirement for your cruise, particularly if you are visiting countries in the USA, Asia, the Middle East, China, India and Australia. Call your travel agent or check with the relevant government authorities for the visa requirements.

IMPORTANT – Please note that where there is a requirement to have a visa to travel to a particular country, even if a guest chooses not to disembark the ship in that country, a visa must be arranged as indicated.

You must ensure that all guest names (including any middle names) are exactly the same as they appear on the cruise ticket as in their passport. If there is any difference, you may be refused entry onto your flight/cruise. Passport and visa requirements may change and vary by destination. We regret we cannot accept any liability if you are refused entry onto any flight or into any country, or otherwise suffer any difficulties or incur any costs as a result of not having the correct passport and/or any required visa(s). It is the sole responsibility of the guest to identify and obtain all required travel documents and have them available when necessary. These appropriate valid travel documents such as passports, visas, inoculation certificate, letters for unaccompanied minors and family legal documents are required for boarding and re-entry into the United States and other countries. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country and may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation. Certain Port Authorities may from time to time ask to see photo identification when you depart the ship during the cruise. We strongly suggest that you take a photocopy of your passport in addition to your passport itself with you on holiday and carry the photocopy with you each time you depart the ship, separately to your passport, in order to minimise any inconvenience this may cause and to help with any situation where a passport is lost or stolen. These requirements should act as a guide only and are subject to change at any time (Often there are requirements on passport validity length, even where a visa is not required).

For updated advice please contact us, your Travel Agent, or visit website of the Foreign Ministry of your country of citizenship. Alternatively, you may instead visit the relevant embassy in person to arrange the necessary visa.

Where visas can be purchased onboard, guests are asked to complete the online check-in process, including all mandatory information at RoyalCaribbean.com/il in advance of their sailing. Completing this information will significantly speed up the process for you and will avoid any possible delays and queues on the ship.

 

2.7 ARE THERE ANY FORMAL HEALTH REQUIREMENTS?

Please contact your doctor for advice and the most up-to-date health requirements for all destinations on your cruise at least 8 weeks before and again within 14 days before you travel. To ensure a healthy sailing, we request that guests complete a questionnaire at check-in or at the port to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that may spread easily from person to person, such as COVID-19. We have a medical facility on all our ships to assist you if you feel unwell on your cruise. We strongly recommend you visit the medical facility if you are feeling unwell, especially in the event of any gastrointestinal illness, such as diarrhoea or vomiting. In such circumstances, please contact the medical facility immediately and follow any advice or instructions given to you by its medical personnel. Where necessary, if your condition is deemed contagious, you may be confined to your stateroom to avoid your condition spreading to other guests on board. Non-compliance with the instructions of the ship’s crew and medical personnel is contrary to our Guest Conduct Policy and could lead to your removal from the ship at the next port of call in accordance with that policy. For full details of our Guest Conduct Policy, which are incorporated into these Booking Conditions, see https://www.celebritycruises.com .

Celebrity Cruises cannot accept guests who will be more than 23 weeks pregnant at any time during the cruise or CruiseTour. Please contact us if you have already reserved your cruise and do not meet this requirement. Guests will be required to fill out a Public Health Questionnaire prior to arrival or at the pier attesting that they are not more than 23 weeks pregnant. Please check our website for full details.

For EU citizens travelling on European holidays, you need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland free or at a reduced cost. If you have an EHIC card, it will enable you to receive medical assistance in an EU country but is not an alternative to adequate travel insurance which we strongly recommend you obtain as soon as you make a booking.

 

2.8 WHAT IF I CANNOT TRAVEL?

In the event that there are any increased costs in making such changes e.g. flight cancellation and rebooking fees, administrative fees or other charges or costs deriving from such transfer, both you and the other party shall be jointly liable to pay those fees, charges or costs. For all other bookings please see section for applicable cancellation charges.

 

3. 3. FROM PLANE TO PORT

3.1 HOW DO I GET TO MY CRUISE?

On our standard fly/cruise package holidays, we offer flight departures from a selection of international airports. Connecting domestic flights are also available from a selection of regional airports. Some flights may incur a supplement which will be advised at the time of booking. Please note that we are not always able to offer a direct flight to our guests as this is subject to the airline’s schedules and availability. Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. Where you are building your own package, some flights may not necessarily return to the same airport so please check your details carefully before paying for your booking.

ALL FLIGHTS ARE SUBJECT TO THE FOLLOWING CONDITIONS:

All flights are subject to availability and the conditions of carriage of the applicable airline which may be viewed on the airline’s dedicated website or are available on request. These conditions set out your rights and obligations which you must comply with. In the event that we incur costs because of your failure to comply with the conditions of carriage then we reserve the right to pass such costs on to you. Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your confirmation invoice. Flight timings shown on your confirmation invoice are for guidance only and may change. Your confirmation invoice will show the latest planned timings. Your actual flight timings will be shown on the air arrangements page of your cruise e-docs, which you should check carefully as soon as you receive these. We may not be able to inform you of your flight timings and routing for bookings made more than 10 months before departure. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination which may involve you disembarking from the aircraft. Where guests are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. This information will be provided as soon as we are in a position to do so. A contract between us will come into existence when we send out the confirmation invoice, even when we are unable to provide flight timings. The flight timings and airlines shown on your confirmation invoice cannot be guaranteed and are subject to change. Whilst we endeavour to book the best connections between flights, a wait may be experienced at connecting airports. We are not always in a position to confirm the route, service (scheduled or non-scheduled), airline, aircraft type or the airport of destination, which will be used in conjunction with any flight included in your holiday. When this information is provided at the time of booking or subsequently, it is subject to change (including the substitution of non-scheduled flights for scheduled air services and/or rerouting of air travel due to scheduled air services being withdrawn or changed or being unavailable). Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. In any event the actual flight times will be those shown on your tickets, which will be dispatched to you approximately four weeks before departure. You must accordingly check your tickets very carefully immediately upon receipt for confirmation of correct flight times. It is possible that flight times may be changed even after tickets have been dispatched – we will contact you as soon as possible if this occurs. Any amendments to your flight or other arrangements will be subject to availability and will incur an administration charge of $35 / €35 per person along with any additional costs and charges incurred by us or imposed by the airlines or other supplier. If your flight tickets have been issued, standard airline cancellation penalties will also apply. In some cases, these could be the full cost of the ticket. If you wish to travel on a particular carrier, flight routing, if your departure and/or arrival date differ from the standard flight inclusive package, any additional costs and charges incurred by us or imposed by the airlines may be payable.

 

3.2 WHAT CLASS OF FLIGHT SEAT/TICKET IS BOOKED?

Unless you book and pay for an upgrade, you will fly economy class. Please contact your airline directly to pre-book your seats and note that there may be occasions when the airline is unable to assist due to the fact that you may be travelling on a group/seat block allocation. If you choose not to contact your airline in advance of travel then we strongly recommend that you check-in early if you have a particular seat request as we have no control over the allocation of seats – you will need to pay the airline directly if they charge a supplement – and they may only allow you to select your seats once your flight tickets have been paid for in full and issued. Flights are often full, your choice of seats may not be available, and it may not be possible to obtain seats together. At our discretion, we will arrange special group rates with some airlines (allocations) and, in some of these cases, you may not be able to pre-book your seats – they will be allocated to you when you check-in online or at the airport. Only fully fit and able-bodied guests may occupy exit row seats on aircraft. Emergency exit seats will therefore only ever be assigned at the discretion of the airline at check-in. Some flights will involve a change of aircraft. Where applicable, and we are in a position to notify you, this information will be shown on your confirmation invoice. The flights used in conjunction with our cruises may be based on special fares and may not be by the most direct route. Flights may have at least one refueling and/or other stop and this may not be shown on your confirmation invoice. Flights will either be by scheduled or non-scheduled service. Most airlines operate a non-smoking policy. Please note we do not guarantee ‘travelling with’ guests will be confirmed on the same flight arrangements, although we endeavour to meet this special request when we are able to. We/the airline will endeavour to satisfy any special service(s) requests such as special dietary requirements, meet and assist and wheelchair assistance. Regrettably we/the airline cannot guarantee your request. Some medical assistance and special meal requests may incur a charge, which will be invoiced accordingly. For all special requirements please call +31 367 117944.  Any request of this nature should be advised at the time of booking. Not meeting any special request for any reason will not be a breach of contract. Airlines may at their discretion refuse to carry guests with certain medical conditions. You must provide details of all medical and physical conditions, which affect you, and/or any member of your party at the time of booking. See also sections 4.3, 5.2 and 5.6 below. We do not guarantee that guests travelling within the same party will be confirmed on the same flight arrangements. The ability to pre-book your seats and complete online check-in varies between airlines and ticket class. Please visit your airline’s website for details.

* International call charges may apply

 

3.3 WHAT IF I WANT TO UPGRADE MY STANDARD AIR ARRANGEMENTS?

Subject to availability and paying any applicable difference in price, you can arrive in style by upgrading your flight. If you are interested in upgrading your flight to a destination featured, please notify reservations at the time of booking and we will provide details at that time or your request will be passed on to the Air Sea department. The upgrade package may differ from the upgrade package offered by the airline.

 

3.4 WHAT IF MY FLIGHT IS DELAYED?

Regrettably, flight delays do occasionally occur. In this event, the airline concerned may provide you with refreshments, and if necessary, may provide overnight accommodation depending on the expected length of the delay, the time of day and the airport in question. Where you have booked a fly/cruise holiday we cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 of these Booking Conditions (which includes the behaviour of any passenger on the flight who for example fails to check in or board on time). If your flight is delayed, we will provide fly/cruise guests with alternative flights, subject to availability. Cruise-only guests who have made their own arrangements will need to contact their travel provider or airline for assistance.

Please Note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances that may entitle you to claim compensation against the airline under EC Regulation No 261/2004  (the ‘Denied Boarding Regulations’ 2004), the UK Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019 (‘UK 261’), or the Montreal Convention, and you must pursue the airline for the compensation due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of any of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations, UK261, or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the EU Denied Boarding Regulations, UK 261, or the Montreal Convention. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. If your airline does not comply with these rules you should complain to your local Air Travel Regulator.

 

4. 4. ON BOARD SHIP AND DURING MY CRUISE

4.1 WHAT ABOUT SPECIAL DIETS?

Celebrity Cruises can accommodate the following special diets onboard: vegetarian, diabetic, low fat, low-sodium, low cholesterol diets. Other special dietary requirements such as kosher* meals, gluten-free meals and lactose-free meals may be available upon advanced request. Our kosher meals are similar to airline food and are pre-packaged. Kosher food and other special meal requests may not be the same standard and offer the same range as the food provided under the general menu and must be requested in advance of sailing as per 4.3 below. Please submit your dietary request in writing giving as much detail as possible as to your particular requirements at least 90 days prior to your sailing date as per 4.3 below and confirm your arrangements with the Restaurant Manager on board on the day of boarding. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. Please ask your travel agent for further information. Whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the main restaurant on each ship. We are unable to guarantee or accept responsibility that the food served in any other food establishment onboard ship will be able to cater for specific dietary requirements and food intolerances.

(Kosher* meal requests must be supplied in writing 90 days prior to the sail date for sailings in Europe, Australia, Asia and South America and 45 days prior for sailings in the Caribbean and Alaska). The request or information should be emailed to general@celebritycruises-hk.com

* Kosher meals: Lunch and Dinner – Pre-packaged, frozen prepared meals (provided by Sterling Kosher) are served at lunch and dinner in the main dining room. Lunch is made available in the main dining room when open or in the Ocean View Cafe when the main dining room is closed. They are Glatt Kosher and OK certified.

Kosher meals are NOT available onboard the Celebrity Xpedition.

 

4.2 WHAT ABOUT SPECIAL SERVICES/ REQUIREMENTS?

We seek to assist those passengers with disability and reduced mobility by making reasonable endeavours to cater for those with special services/assistance requirements. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. Likewise, we also endeavour to cater for special dietary requirements for religious and/or medical grounds e.g. gluten or dairy free, kosher meals.

Please advise us in writing of any special requirements you may have before you make a booking e.g. the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/onboard or relating to ship or hotel accommodation at the time of making a booking. We will also provide with your first confirmation invoice a “Guest Special Needs” form (also available on our website) which we ask you to complete and return to us no later than 90 days before travel as this gives you the opportunity to consider and advise us in detail of any special requirements you may have in writing. If we consider that, because of your special needs, your booked holiday is unsuitable, we will make contact with you as soon as possible after you have provided information to us about your needs to explain our reasons and assess any possible alternatives. For all potential guests considering cruising with Celebrity Cruises, please feel free to make contact with us in advance of making a booking to discuss with us any special needs. We can then advise on an informal basis if we consider your chosen cruise is suitable. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. The request/ information can be email to cec@celebrity.com Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time.

 

4.3 CAN A SPECIAL REQUEST BE GUARANTEED?

Regrettably, no. Whilst Celebrity Cruises and our suppliers will endeavour to meet reasonable special requests, we regret we cannot guarantee that Celebrity Cruises or any supplier will be able to do so. Not meeting any special request for any reason will not be a breach of contract. If a special request can only be met at an additional cost, except where contrary to the requirements of applicable law, that cost will either be invoiced prior to departure or will be payable locally. Confirmation that a special request has been noted and passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. Such bookings will be treated as normal bookings subject to the above comments on special requests. If you have a special request, please give details in writing to us or your travel agent at the time of booking.

 

4.4 CONSUMPTION OF ALCOHOL ON BOARD

The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships depends on the location of the ship at the start of the cruise itinerary but can change during the sailing as local laws require. For ships sailing from Europe, Asia, Australia, New Zealand and South America the minimum drinking age limit is eighteen (18). For ships sailing from North America, the minimum drinking age is twenty-one (21). We reserve the right to vary minimum age limits without notice where local laws require or where we deem it desirable or necessary. If a guest that is below the minimum age limit to consume alcohol on board has a birthday during a cruise itinerary that would then mean they meet the minimum age limit for consuming alcohol, they must notify the Guest Relations Desk and provide evidence in the form of their passport as proof of age in order to allow the Guest Relations Desk to update their details and permit them to purchase alcohol on board. Please note that within the territorial waters of some countries on your itinerary or based on your embarkation port, the onboard shops and bars may be closed or alternatively restrictions may be imposed on some items available for purchase or additional VAT added dependent on that country’s VAT rules. Restrictions apply and this policy is subject to change without notice. Guests are allowed to bring on board, on embarkation day only, 2 bottles (75cl) of wine or champagne for consumption within their stateroom. If the wine is consumed in a public area, the corkage that is payable is USD $25 per bottle. Alcohol purchased on board from the Duty-Free Gift Shop is not for consumption on board during your cruise and, any such alcohol purchased will be stored and delivered to your stateroom on the last night of the cruise.  Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol.  Celebrity Cruises Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Guests under the age limits above will not have alcohol returned to them. Guests who violate any alcohol policies (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Celebrity Cruises reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age. Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. Applicable regulatory age restrictions apply while the ship is in port and until the vessel enters international waters.

4.5 SHORE EXCURSIONS AND RELATED Services

To ensure you do not miss out on your chosen shore excursion, we strongly recommend that you visit our website to reserve your place. These must be booked at least 5 days prior to your sailing date.

Please note Carrier’s COVID-19 Policies and Procedures may impose certain restrictions on shore excursions relating to participation, location, time, eligible venues and persons with whom a guest may come into contact, as well as restrictions on the number of guests going ashore. Guest understands and agrees that Carrier may prohibit Passenger from going ashore in any port of call, and/or limit guests going ashore for health-related reasons in its sole discretion.

The information contained relating to shore excursions on our systems and documentation is correct to the best of our knowledge at the time of issue.  Our descriptions may refer to activities that are available in the ports you are visiting. Please note that these excursions are owned and operated by local operators who are independent third parties. We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. They do not form any part of your contract with us even where we suggest particular operators/centres and/ or assist you in booking such activities in any way, unless they are expressly booked as part of your package holiday.

Agreements you enter into directly with providers in relation to shore excursions are between you and the local operators, and do not form any part of your contract with us, irrespective of the fact we may provide practical assistance to you in booking such activities or even make the booking on your behalf. Accordingly, we cannot accept any liability, whether in contract, tort or otherwise, in relation to such activities.

Shore excursions may involve or require physical exertion, or involve a degree of risk or danger, and you should carefully consider whether the shore excursion is suitable for you. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather.

Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities – please contact us or your travel agent for information on specific excursions.

Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. For details including any cost consequences for making those special arrangements, please email genaral@celebritycruises-hk.com with details of any special requirements. Where applicable, please also provide wheelchair/scooter dimensions, weight and battery type. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee

We cannot guarantee and do not make any representations as to the accuracy of any information given by us or local operators in relation to such activities or about the resorts/area/location you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place, or the way in which it will take place, as these services are not under our control.

If you feel that any of the activities mentioned, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so.

Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur.  The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury.

By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that Celebrity Cruises, Carrier, its employees, directors, agents, contractors and third party operators are not liable to any claim you, your dependents or legal representatives (except where we have been negligence) for, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage whether such liability arises in contract, tort , equity, from its supply of the shore excursions.

By using, participating in, engaging, or booking a recreational activity you acknowledge, agree and understand that the risk warnings contained above constitute a ‘risk warning’ for the purposes of any relevant legislation.

Please Note: any dispute or claim arising out of a shore excursion must be brought against the local shore excursion operator, however if such dispute or claim is made against Carrier or a Celebrity Cruises contracting entity, it must be brought in accordance with laws which govern these Booking Conditions, and in the Courts specified in these Booking Conditions which shall have sole jurisdiction over such dispute or claim.

 

Tenders

In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. Guests will go to a tender platform from which you will board the tender. On occasion and due to operational reasons, it is necessary for us to switch from a docked port of call to a tender.  Please note that passengers embark, travel in and disembark tenders at their own risk.

The tender services are provided by independent third parties and Celebrity Cruises does not operate, supervise or control them in any way.  Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. Celebrity Cruises is not liable or responsible for any illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with travelling and alighting on the tenders, as these services are not under our control.

You are required to follow all directions given to you by the staff on the tenders.  If you cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Celebrity Cruises against all costs or claims which arise.

4.6 What if I’m on consecutive cruises? 

If consecutive cruises are taken (for example, a Western Caribbean cruise immediately followed by an Eastern Caribbean cruise), please note that there may be duplication of onboard programs, menus and entertainment. Please also note that due to the preparation of the ship between sailings, some shipboard facilities may not be available on changeover day. On the changeover day, it will be necessary for you to disembark the ship in order to comply with customs and immigration. It is also necessary for all consecutive cruise guests to re-register their SeaPass® on changeover day for the new sailing this must be done at the pier before you board the ship again for your next cruise. If you have booked the same stateroom for each sailing, you may leave luggage within your stateroom. If you have booked different staterooms for each sailing, you will need to pack your luggage at the end of the first sailing, and it will be stored for you until your new stateroom is ready for occupancy.

Jones Act – USA consecutive cruises

Please note that due to restrictions under the U.S. Passenger Vessels Services Act (Jones Act), we cannot accept reservations for consecutive itineraries that begin in one U.S. port and conclude in a different U.S. port. In the event such an itinerary is booked, Celebrity Cruises reserves the right to cancel one of the cruises at the guest’s expense and/or the guest shall be responsible for any and all Jones Act fines that result due to such booking.

Please note that, as our ships are not US flagged, in accordance with US legislation, we are not permitted to fulfil bookings of two or more consecutive cruise itineraries whose first itinerary commences in one US port and the second itinerary concludes in a different US port unless such itineraries include a distant foreign port. If you wish to book two consecutive sailings that commence and conclude in different US ports, we recommend that rather than booking online you instead contact our reservations department or your travel agent for further advice on such sailings before making a booking. Where we identify that a booking has been made in violation of these requirements, we must reserve the right to cancel any such booking(s) and refund to you the price paid.

4.7 ASSISTANCE

If you are in difficulty while on holiday and require assistance with health services, local authorities or consular assistance, please call us on +1 305 341 0205 for information. Agents speak English and Spanish language only and you will be charged the local costs to call the US.

 

4.8 SMOKING POLICY

Smoking is not permitted in any dining venue, casino, theatre, lounge, hallway, elevator or corridor. This policy includes smoking-like products such as electronic cigarettes. Smoking is not permitted inside any stateroom or on any stateroom balcony. Smoking is only permitted in designated areas of the ships.

Exterior designated areas will remain in place and details can be found within the daily edition of Celebrity Today provided onboard. For each of the ships, the Hotel Director, at his discretion, will designate either Port/Starboard and Forward/Aft of the Promenade deck as another exterior (covered) smoking venue.

Celebrity Flora, Celebrity Xpedition, Celebrity Xperience and Celebrity Xploration operate under a stricter policy than the rest of the fleet, they will continue with the same policy of allowing smoking only on the ship’s outer decks, in designated areas.

Celebrity Solstice’s Lawn Club and the Sunset Bar at the Lawn Club will not allow smoking.

Violations to the smoking policy may result in a $250 cleaning fee being charged to the guest’s onboard account and may also be addressed through the Guest Conduct Policy.

Our smoking policy is subject to change. Changes may be introduced where countries that we are sailing to/from enforce their local smoking regulations.

 

5. 5. ADDITIONAL INFORMATION

5.1 WHAT IF I AM TRAVELLING WITH A GROUP?

Please consult your travel agent or us directly for deposit, payment, cancellation and other information. Terms and conditions for those travelling in a group may be different to those that apply to individual bookings.

5.2 WHAT ABOUT GUESTS WITH SPECIAL NEEDS?

You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. Please provide as much information as possible. Except as set out below, our ships have a limited number of accessible staterooms, equipped with features designed to help guests with a mobility disability or other disability who may find a non-accessible stateroom restrictive. Guests who book these staterooms must sign and return the Guest Special Needs Form we provide in order for us to ensure that they are only allocated to those guests who have a genuine medical requirement for them. We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. Please contact your travel agent or our reservations team for further information. Please be aware that some ports of call may not have an infrastructure capable of providing accessible access or transport for disembarking the ship. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. If you would like to bring a motorised wheelchair or scooter onboard you must complete the Guest Special Needs form we provide and then send it to our Special Services department by email at general@celebritycruises-hk.com at time of booking to provide the dimensions as size limitation may apply and we may not be able to accommodate this request. Certain conditions (for example, use of tenders or some shore excursions) may prevent guests with wheelchairs from going ashore at certain ports of call. Guests affected by a disability or medical condition must be self-sufficient or travel with someone who can provide all necessary assistance. We regret we must reserve the right to refuse to allow anyone to travel in accordance with EU Regulation 1177/2010. This includes a refusal in order to meet safety requirements established by international, union or national law or those competent authorities, or where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner. Based on the information you provide about any special needs you may have, we will assess the suitability of the trip based on those needs as we owe you a legal a duty of care to ensure you are reasonably safe whilst in our care. If we consider that, because of your special needs, your booked holiday is unsuitable, we will make contact with you as soon as possible after you have provided information to us about your needs to explain our reasons and assess any possible alternatives. For all potential guests considering cruising with Celebrity Cruises, please feel free to make contact with us in advance of making a booking to discuss with us any special needs. We can then advise on an informal basis, if we consider your chosen cruise is suitable. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. Please note: Ships operating in the Galapagos do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy.

 

5.3 ARE THERE ANY AGE RESTRICTIONS?

On our ships which are sailing from ports in Europe, Asia, South America, Australia or New Zealand, no person under eighteen (18) (a ‘minor’) may sail on any cruise holiday or have a stateroom on his or her own unless accompanied by a parent, a legal guardian or authorised person* who is over the age of eighteen (18). Please note, that for any of our ships sailing from a port in the US or Canada, the minimum age for the above policy will be twenty-one (21). For minors under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their parents or a legal guardian, written authorisation to travel from a parent/legal guardian must be provided. *Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minor’s valid passport, (b) all applicable visas and (c) an original legally affirmed or notarised letter signed by at least one of the child’s parents/ legal guardians. Where such letter is required, the letter must authorise the travelling adult to take the minor/s on the specified cruise and must authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating doctor needs to be carried out without delay. A letter can be legally affirmed or notarised by a practising lawyer, notary or commissioner for oaths for a fee. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. Celebrity Cruises will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above. Please note that parent(s)/legal guardian travelling with a child who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/wedding certificate/divorce papers to prove that they are the parent(s)/legal guardian of the children concerned. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. Individual staterooms can be booked by married couples whose minimum age is sixteen (proof of marriage is required at time of booking). Individual staterooms may only be occupied solely by minors where such staterooms are adjacent (directly opposite or next door) to the stateroom of the parent or legal guardian of the minor. Onboard there are certain facilities where each entry is restricted by age. Persons using the Canyon Ranch SpaClub® must be over the age of 18. Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic/Transpacific Ocean Voyages, Hawaii, Australian, selected South American cruises and other selected cruises. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/cruise tour. The health and safety of our guests is our number one priority. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy.

5.4 WHAT ABOUT ADVANCED OR DELAYED SAILINGS AND CHANGES IN THE ITINERARY?

We regret we cannot guarantee that ships will call at every advertised port or follow every part of the advertised itinerary. Itineraries may change from time to time, both before and after your sailing departs. Celebrity Cruises and the Master of the ship have the right to omit or substitute any port(s), call at any additional port(s), vary the order of call for ports, change the time of arrival at, departure from or time spent at any port of call, deviate from the advertised itinerary in any way or substitute another ship. Where possible, you will be advised of any significant changes to your confirmed itinerary before departure – see section 5.5. Changes to the last confirmed itinerary for your cruise may become necessary after you have departed for a variety of reasons such as prevailing weather and sea conditions, guest emergencies, providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. Normally, changes in the itinerary are to protect the interests and safety of our guests. We will of course do our best to avoid any changes that will have a significant detrimental effect on your last confirmed itinerary. However, we cannot accept any liability in respect of any changes that result from circumstances outside our control (see section 5.10) or which do not have a significant detrimental effect.

 

5.5 CAN YOU CHANGE OR CANCEL MY HOLIDAY?

Occasionally, we have to make changes to and correct errors in our terms and conditions or the brochure or on our website and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. There may be a requirement to carry out maintenance/ building works on your cruise or we may be required to comply with government or official orders that affect our services. Where the works are likely to seriously impair your holiday, or a relevant government or official order is published, we will notify you as soon as possible. Occasionally we may also be forced to cancel a US back-to-back cruise due to local legal restrictions preventing us from allowing you to travel on this basis but will endeavor to advise you promptly after making such a booking if this is necessary. Whilst we always endeavor to avoid changes and cancellations, we must reserve the right to do so. If we have to make a significant change or cancel, we will tell you as soon as possible. For significant changes, if there is time to do so before departure, we will offer you the choice of the following options:

1. A. accepting the changed arrangements; or
2. B. purchasing an alternative holiday from us, of a similar standard to that originally booked if available. We may offer you at least one alternative holiday of equivalent standard, as determined by us at our discretion, for which you will not be asked to pay any more than the price of the original holiday amount if you have paid your balance in full. If this holiday is in fact cheaper than the original one, we will refund the price difference based on the monies received by us. If you do not wish to accept the holiday, we specifically offer you or we are unable to offer you an equivalent holiday, you may choose any of our other than available holidays. You must pay the applicable price of any such holiday. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper; or
3. C. cancelling or accepting the cancellation in which case you will receive a refund of all monies you have paid to us.

Please note: the above options are not available where any change made is a minor one.

For bookings made through a travel agent operating in the EU or UK only, in the event of unavoidable and extraordinary circumstances means that we cannot guarantee your timely return home from your cruise holiday, we shall be responsible for necessary accommodation for a period not exceeding three nights per traveler. Such limits may vary with regard to persons with reduced mobility, pregnant travelers and those with specific medical needs whom have made us aware of their needs at least 48 hours prior to travel. Likewise, if unavoidable and extraordinary circumstances prevent us from completing the voyage, and we notify you of this without undue delay before the start of the package commences, we will have no liability to you save for a refund of the amount paid for the holiday within 14 days. We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days.

WHAT IS A SIGNIFICANT CHANGE?

A significant change is a change to your confirmed holiday, which we can reasonably expect will have a significant effect on it. Examples of significant and minor (defined below) changes are as follows:

Significant change: a change from two days’ port of calls to two days sailing instead; a change in departure airport (excluding changes between local airports) and a change in the time of your outbound flight by more than 12 hours on a 14-night holiday.

Minor change: a change from one port of call to another; a change from one day’s port of call to one day sailing; a change in timings for any port(s) of call but the ship still calls at all confirmed ports; a change in order of ports that are visited and a change in the time of your departure that is less than 12 hours on a 14 night holiday.

Very rarely, we may be forced by ‘force majeure’ (see section 5.10) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

5.6 CAN YOU REFUSE TO ALLOW ME TO TRAVEL?

If in our reasonable opinion or the reasonable opinion of the ship’s Master or doctor, you are or appear to be unfit to travel for any reason or a risk or danger to yourself or a danger to others or behave in such a way as to cause or likely to cause danger, upset or distress to any third party or danger to property. In this situation, we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. You may then be left at any port or place at which the ship calls without us incurring any liability. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you. To ensure a healthy sailing, we may also request that guests who arrive at check-in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise. The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday. If you have failed to give proper notice of any assistance or needs you require in accordance with section 5.2 and in accordance with EU Regulation 1177/2010 we reserve the right to refuse to allow you to travel and the cruise only fare you have paid will be refunded.

Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. If we consider that, because of your special needs, your chosen holiday may be unsuitable, we will advise you as soon as possible after you have provided information to us about your and assess any possible alternatives.

On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. To further ensure that you and your fellow guests receive exactly that, we have developed a set of Guest Conduct Policy and other policies; which are available onboard. Important: A violation of any of Celebrity Cruises policies are cause for appropriate corrective action, including confiscation of improper materials or items and ejection of the guest from the ship or refusal to allow them to travel on or termination of future cruise bookings. These policies are subject to change without notice and without liability to Celebrity Cruises. Celebrity Cruises is free to adopt additional rules not stated in these policies.

5.7 WHAT IS YOUR LIABILITY TOWARDS GUESTS?

Subject to section 5.8 below, we promise to ensure that the holiday arrangements we have agreed to make, perform or provide in our contract are made, performed or provided as described. This means that, subject to these Booking Conditions, we will accept responsibility if, for example, you suffer death or personal injury or other loss as a direct result of our willful misconduct or negligence in making, performing or providing your contracted holiday arrangements.

It is your responsibility to show that we have not used reasonable skill and care if you wish to make a claim against us. In addition, we will only be responsible for acts or omissions of our employees, servants or agents if they were at the time of the alleged act or omission acting lawfully and performing duties or services on our specific instructions, and within the course of either their employment or their engagement by us.

We hereby waive, deny and disclaim liability in contract, tort or otherwise for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost, fine, penalty or other sum or claim of any description whatsoever which results from any of the following:

• The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or

• The act(s) and/or omission(s) of a third party that was not connected with the provision of your holiday and which were unforeseeable or unavoidable; or

• An event or circumstances which we or the supplier of the services could not have foreseen or avoided even if taking all reasonable care; or

• The act and/or omission(s) of any person(s) who at the time of the alleged act or omission was not acting lawfully and performing duties or services on our specific instructions, and within the course of either their employment or their engagement directly by us; or

• an event of ‘force majeure’ as defined in section 5.10 below.

We cannot accept any liability for any damage, loss, injury or expense (“Loss”) that you may incur as a result of any statement, omission, representation, warranty, promise or information provided by you whether orally or written and regardless of the format or medium (“Communication”) to us or your travel agent prior to booking your holiday with us, regardless of whether we acted on such Communication, or whether we could (or should) have foreseen that you would suffer or incur loss if we acted upon it; nor can we accept any Loss which did not directly result from any willful misconduct or negligent act or omission by us in performing the contract between us.

Additionally, we cannot accept liability for any business losses. We cannot accept responsibility for any services, which do not form part of our contract with you. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to, provide for you where the services or facilities are not advertised in our brochure or on our website, and we have not agreed to arrange them. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws which govern these Booking Conditions, and which would have applied had those services been provided in country whose laws govern these Booking Conditions. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question.

5.8 WHAT IS YOUR LIMIT OF LIABILITY TOWARDS GUESTS?

Whilst onboard our ships you may participate in recreational activities.  You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur.  By using, participating in, engaging, or booking any recreational activity, you accept these risks and agree that Celebrity Cruises, Carrier, its employees, directors, servants and agents  are not liable for any claim by you, your dependents or legal representatives in negligence, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise), or for any punitive, exemplary, special or incidental loss or damage.

By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge, agree and understand that the risk warnings contained above constitute a ‘risk warning’ for the purposes of the relevant legislation.

You acknowledge, agree and understand that Celebrity Cruises is not responsible in any way for the actions, inaction, omissions, negligence, or willful or deliberate misconduct, of independent third parties, including, but not limited to, any independent third party suppliers of tenders, shore excursions and/or activities and you agree to assume and accept all risk of personal injury or death which may occur, and hereby waive the right to pursue a claim against Celebrity Cruises, its employees, directors, agents, contractors and third party operators for any personal injury or death in any way whatsoever arising from such activities. All participants who engage in such recreational activities do so at their own risk. Celebrity Cruises’s limit of liability for any shore excursions activities is covered in section 4.6 of these Booking Conditions.

Third-Party Beneficiaries: The exclusions and limitations of liability of Carrier set forth in the provisions of this Ticket Contract, as well as all rights, defenses and immunities set forth herein, shall also apply to and be for the benefit of certain designated third party beneficiaries which include the parent, subsidiary, affiliate, and successor companies and assigns of all the entities identified in this Section; the officers, directors, employees, agents, crew and pilots of all the entities identified in this Section, and any agents, independent contractors, suppliers and all concessionaires, physicians and medical personnel, retail shop personnel, health and beauty staff, fitness staff, shore excursion providers, tour operators (including, but not limited to, the LTO), shipbuilders, manufacturers and designers of the Vessel or Transport, and/or suppliers and installers of all component parts, launches, appurtenances, craft or facilities, whether provided at sea or on shore, belonging to the Vessel or any substituted ship or Transport, or owned or operated by its owners, operators, managers, agents, charterers, contractors, concessionaires or others; as well as owners and operators of all shoreside properties at which the Vessel or any substituted ship or the Transport may call.

Where applicable and to the fullest extent permitted by law, we shall rely on the financial limits specified in the Convention relating to the Carriage of Passengers and their luggage by Sea 1974 as supplemented and/or varied by any other applicable legislation from time to time in force including, but not limited to, Regulation (EC) No 392/2009 (together ‘The Athens Convention’) in relation to your cruise as well as the process of getting on and/or off the ship. Where the Athens Convention applies, for any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. This means, that where applicable, subject to such limits not being contrary to applicable law, you are not entitled to make any claim against us which is not expressly permitted by The Athens Convention or which is in excess of the limits provided by The Athens Convention. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating license granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money that you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request. If you have booked a cruise together with an international flight or regional flight transfer from us – please also see section 3.4. The current maximum limits that apply under the Athens Convention in the event of our liability for death or personal injury caused by a shipping incident is 250,000 SDRs (approximately €280,000, £237,000) unless such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set out in the Athens Convention. Where we are found to have been negligent this limit is increased to 400,000 SDRs (approximately €447,000, £379,000). The limit of our liability for death and personal injury for non-shipping incidents is limited to 400,000 SDRs (approximately €447,000, £379,000). In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 SDRs (approximately €3,800, £3,200) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately €2,500, £2,100).

 

5.9 IF I HAVE A COMPLAINT?

In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. If a problem cannot be resolved to your satisfaction and you wish to follow this up on your return, you must contact us our Customer Relations teams:

Email: cec@celebrity.com

Bookings made at location outside Hong Kong, please call +31 367 117944

You must give your booking reference number and full details of your complaint within 28 days of your return from holiday unless a different time limit applies to your claim — see section 2.1, 2.3, 2.4 and 5.8. We will only accept complaints from the lead name of a booking. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. If you fail to follow this complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result.

We both agree that any dispute, claim or other matter arising out of or in connection with your contract or your holiday with us which cannot be settled by agreement, may be referred to an agreed Arbitration scheme which can be used for disputes relating to alleged breaches of contract and/or negligence claims. Alternatively, where you have specifically booked online, you may choose to take advantage of an approved online Dispute Resolution service. If the dispute is not resolved by Alternative Dispute Resolution, you must issue legal proceedings in the Courts of England and Wales. The contract between us is governed by the laws of England and Wales.

We can only pay you compensation if the following conditions are met:

• If asked to do so, the person(s) affected must transfer to us any rights they have against the supplier or whoever else is responsible for your claim and complaint.
• The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us.

Where a dispute cannot be resolved to your satisfaction, as an alternative to court action, a more economic and independent alternative dispute resolution (ADR) forum may be available. Please ask your travel agent for details of the ADR forum available in your country of residence.

5.10 WHAT ABOUT CIRCUMSTANCES WHICH ARE OUTSIDE YOUR CONTROL?

Except where we specifically say otherwise in these Booking Conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in clause 5.7 above) as a result of circumstances which are outside our control (‘force majeure’). When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. Such events are likely to include war or threat of war, acts of terrorists or threats of such acts, riots or civil unrest, industrial action, government orders, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics, pandemics, mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks), the non-availability of ports and ancillary facilities; the inability of cruise operators to operate cruises as a direct or indirect result or consequence of any government or regulatory order, including the United Kingdom’s decision to leave the European Union (including the loss or restriction of shipping  or transit rights or the right of cruise operators to access ports and/ or ancillary facilities) and all similar circumstances which are outside our control.

For bookings made through a travel agent operating in the EU or UK only, if, in the event of unavoidable and extraordinary circumstances, we cannot guarantee your timely return home from your cruise holiday, Celebrity Cruises shall be responsible for necessary accommodation for a period not exceeding three nights per traveller. Such limits may vary with regard to persons with reduced mobility, pregnant travelers and those with specific medical needs whom have made us aware of their needs at least 48 hours prior to travel. Likewise, if unavoidable and extraordinary circumstances prevent us from completing the voyage, and we notify you of this without undue delay before the start of the package commences, we will have no liability to you save for a refund of the amount paid for the holiday within 14 days. We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days.

When you book a Celebrity Cruises Inc. cruise-only holiday via one of our authorised travel agents, all monies you pay for that booking will be held by the travel agent on your behalf until we issue our confirmation invoice. Until that point, your monies are not protected by our insolvency insurance (if any) held in your country. We therefore recommend that you use a travel agent who offers their own financial security arrangements so that in the event that the travel agent becomes insolvent before we issue our confirmation invoice, all monies that you have paid to that travel agent will be refunded to you.

In the event that our authorised travel agent becomes insolvent after we have issued our confirmation invoice, then all monies you have paid to that travel agent for that cruise only holiday may be protected by our insolvency insurance (if any) held in your country. You will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these Booking Conditions in order to receive your holiday. If you have booked a cruise-only holiday with us you should expect to receive from the travel agent a confirmation invoice issued by us, which shows that we are responsible for the cruise part of your holiday only.

Please note for the purpose of insolvency protection, this will include any additional components including any on shore hotel accommodation and/ or ground transfers arranged by us as part of your cruise booking with us.

You may book a Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, onshore accommodation and/or ground transfers) that are arranged or provided by a travel agent or tour operator (acting as ‘Travel Organiser’) with whom you book. In this situation, where the Travel Organiser provides you with a package holiday incorporating third party services, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your Travel Organiser and not Celebrity Cruises. Your holiday will not be protected by our insolvency insurance (if any) held in your country. Instead, you must check that your Travel Organiser has their own appropriate financial security arrangements to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency.

You should receive a confirmation invoice issued by the Travel Organiser showing that they are responsible for providing all elements of your holiday. In the event of insolvency of the Travel Organiser before we have received full payment from them for the cruise-only element of your holiday, your cruise-only booking may be cancelled and we will be under no obligation to provide you with that cruise, or any refund or any compensation. In such circumstances, you should seek compensation from the provider of financial security arrangements (if any) that the Travel Organiser has made.

5.12 COMMON INTEREST GROUPS AND IMMERSION SAILINGS

From time to time we may have various common interest groups on board attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses. These groups may take place on the dates when you are sailing with us. While we envisage that this will not affect the overall normal day-today operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that region’s guests on that sailing, such as our sailings in China, which will be largely sold to the Chinese market or our sailings from Southampton, which will be largely sold to the UK and Irish market. These sailings are known as Immersion sailings and this means that the product will be tailored to the local market onboard in terms of language, food and entertainment. However, English language will always be used alongside any local language on board all of our ships for any onboard announcements, onboard program and menus.

 

5.13 PRICE AND Booking Conditions ACCURACY

Celebrity Cruises policies and procedures are constantly evolving. At the time of issue and printing, all details in the brochure and website were correct. Please note: The information and prices shown in the brochure or on the website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure, website and prices at the time of issue and/or printing, regrettably errors do occasionally occur, and Carrier shall not be bound to accept any such bookings until a booking confirmation has issued to you. You must therefore ensure that you check all details of your chosen holiday with your travel agent or with us if booking direct, at the time of booking. We shall notify you and seek your consent prior to confirming your booking of any variation in any published booking terms, including changes to your deposit or cost of travel.

 

5.14 BOOKING CONDITIONS VALIDITY

These Booking Conditions are valid from the date above/below. You must ensure that you are using an up-to-date brochure when you book your holiday. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out-of-date brochure.

 

5.15 WHAT OTHER CONDITIONS APPLY TO MY HOLIDAY?

Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday, we strongly recommend that you refer to these. Some of these conditions may limit or exclude the airline’s or other supplier’s liability to you, often in accordance with International Conventions. Copies will be available from our suppliers.

 

 

 

PRIVACY STATEMENT

For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the UK Data Protection Act, 2018 (the “Data Protection Regulations”), and any associated legislation, RCL Cruises Ltd is a Data Controller. In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and addresses of party members, credit/ debit card or other payment details and special requirements; such as those relating to any disability or medical condition, which may affect the chosen holiday arrangements, and any dietary restrictions which may disclose your religious beliefs. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above which we may also need to provide to third parties in order to fulfill your holiday. We need to pass on your personal details to the companies and organisations that need to know them so that your holiday can be provided (for example your airline, hotel, the ship operator, other supplier, credit/debit card company or bank). We may also be required, either by law or by applicable third parties (such as Immigration Authorities) to disclose your details for various reasons; for example, in the interest of protecting national security. Such disclosures will only be made if permitted by the Data Protection Regulations and/or the General Data Protection Regulation (as applicable) and any associated legislation. Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries and we shall take steps to ensure that your personal information is kept safe in line with applicable Data Protection Regulations. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential but may be shared with third parties, if necessary in order to provide services to you e.g. transfers through air or land ports. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. Except where expressly permitted by the Data Protection Regulations or the General Data Protection Regulation (as applicable) and any associated legislation, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We may be entitled to charge a fee to respond to such a request. We promise to respond to your request within a month of receiving your written request and fee. In certain limited circumstances, we are entitled to refuse your request. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately.

For full details of our privacy policy please go to www.celebritycruises.com/privacy-policy for full details and to find out how to make contact with us.

CCTV (CLOSED CIRCUIT TELEVISION)

We also use CCTV to monitor images on all Celebrity Cruises ships for the purpose of crime prevention and the safety of our guests; we will usually store these images for up to three months. For further information please contact Celebrity Cruises.

SHIP CODES

Celebrity Apex℠              AX                      Celebrity Ascent                   AT

Celebrity Beyond             BY                     Celebrity Constellation        CS

Celebrity Eclipse®            EC                    Celebrity Edge                     EG

Celebrity Equinox®          EQ                    Celebrity Infinity                  IN

Celebrity Millennium®      ML                   Celebrity Reflection®          RF

Celebrity SIlhouette®       SI                     Celebrity Solstice®             SL

Celebrity Summit®           SM                   Celebrity Flora                  FL

Celebrity Xpedition®        XP                   Celebrity Xploration            XO

 

 

TRADE/SERVICE MARKS

Celebrity Cruises, AquaClass, Celebrity Select Dining, Celebrity Escapes, CelebrityLife, Apex, Constellation, Eclipse, Edge, Equinox, Flora, Hot Glass Show, iLounge, Infinity, Millennium, Michael’s Club, Qsine, Reflection, SeaPass, Silhouette, Solstice, Summit, Canyon Ranch SpaClub, Celebrity Xpedition, Celebrity Xperience and Celebrity Xploration are registered/trade/service marks of Celebrity Cruises Inc.

Trademarks registered in the United States and selected territories worldwide.

COMPANY DETAILS

Royal Caribbean Cruises Ltd doing business as Celebrity Cruises is a Liberian company with place of business at 1050 Caribbean Way, Miami, Florida, (company Number C-59735).

RCL Cruises Ltd t/a Celebrity Cruises (company registration no. 07366612) with registered office at 7 The Heights, Brooklands, Weybridge, Surrey, KT13 0XY England.

Ships’ registry: Malta and Ecuador.

The contents of these terms and conditions replace all previous editions. Whilst every effort is made to ensure the accuracy of the terms and conditions at the time of issue, regrettably errors do occasionally occur, and information may have changed since the date of issue.

© 2022 Celebrity Cruises Inc. All Rights Reserved.

 

Date of Issue: 20 June 2022.